Terms and Conditions of Sale

Shipment of goods

Fattoria Castellina ships by courier MAIL BOXES. Bottles and other products are packed in special shock-proof containers that guarantee their preservation and safety. Transports are covered by insurance against theft, loss and damage.


Shipping costs
Shipping costs are calculated based on the shipping distance, and we have selected the following areas:

– Italy
– Europe 1: Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Spain
– Europe 2: Bulgaria, Croatia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Czech Republic, Romania, Slovakia, Sweden, Switzerland, Hungary.
– United Kingdom

For shipments in Italy there is a single rate of Euro 9.90
For shipments in Europe 1 there is a single rate of Euro 21,00
For shipments in United Kingdom there is a single rate of Euro 29,90
For shipments in Europe 2 there is a base rate of Euro 39.90 and an surcharge based on the weight calculated exactly in the checkout.

Free transport
Shipping free of charge for purchases equal to:
ONLY For Italy Euro 99,90
For Europe 1 and United Kingdom Euro 159,90

Delivery time:
For Italy 1/2 working days
For Europe 2/3 working days
For United Kingdom 3/4 business days
For Europe 2 5/7 working days

ONLY FOR ITALY There is a 10% discount on the total of the products for orders over Euro 249,90

Payment methods
The accepted payment systems are:

Bank transfer in advance:
The order will be sent upon receipt of payment to be made within 3 working days of the order.
Once we have received the transfer, we will ship the order

Right of withdrawal
Article 52 and following of Legislative Decree 21 February 2014, n. 21

The consumer has a period of fourteen days to withdraw from a distance contract or contract negotiated away from business premises without having to provide any reasons and without having to incur costs other than those provided for in Article 56, paragraph 2, and Article 57.

2. The withdrawal period referred to in paragraph 1 ends after fourteen days from the day on which the consumer or a third party, other than the carrier and designated by
consumer, acquires physical possession of the goods, that is, they are delivered to him.

Exercise of the right of withdrawal
Before the expiry of the withdrawal period, the consumer informs the seller of his decision to exercise the right of withdrawal from the contract. To this end, the consumer must submit any explicit declaration of his decision to withdraw from the contract (e.g. mail, certified e-mail, fax, registered letter).

Art. 56.
Obligations of the seller in the event of withdrawal
The seller reimburses all payments received from the consumer, possibly including delivery costs, without undue delay and in any case within fourteen days from the day on which he is informed of the consumer’s decision to withdraw from the contract pursuant to article 54. The seller will issue the refund referred to in the first period with the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed on another payment method and on condition that the seller does not have to incur any costs as a consequence of the reimbursement
2. Without prejudice to paragraph 1, the seller is not required to reimburse the additional costs, if the consumer has expressly chosen a type of delivery different from the less expensive one offered by the seller.

Art. 57.
Obligations of the consumer in the event of withdrawal
Unless the seller has offered to collect the goods himself, the consumer returns the goods or delivers them to the seller or a third party authorized by the seller to receive the goods, without undue delay and in any case within fourteen days from the date on which he communicated to the seller his decision to withdraw from the contract pursuant to article 54. The deadline is met if the consumer sends back the goods before the expiry of the fourteen-day period. The consumer bears only the direct cost of returning the goods.

The User is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

The costs of returning the goods will be borne by the User.

Limitations to the right of withdrawal
Returned products that are damaged or used in a different way from what is strictly necessary will be reimbursed after deduction of the decrease in value resulting from damage or use. Reimbursement is excluded when the decrease in value is total.
The User is requested to insert a copy of the delivery document received inside the package.
The right of withdrawal is in any case excluded in relation to:

– goods made to measure or clearly personalized;
– the supply of goods which risk deteriorating or expiring rapidly;
– the supply of sealed goods that have been opened after delivery and/or which cannot be returned due to hygiene reasons or health protection.
If one of the aforementioned exceptions were applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.

Applicability of the withdrawal clauses

The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, that is, to the User who acts for purposes unrelated to his business and professional activity.


Legislative references

21/2014 – implementing Directive 2011/83 / EU on consumer rights.